ISO Awareness Training

ISO 9001:2015 is an international standard that specifies requirements for a quality management system. It can be used by organizations of any size in any industry to ensure that they consistently provide products and services that meet customer requirements. The standard is based on the Plan-Do-Check-Act (PDCA) cycle, which is a continuous improvement process.

The 10 quality clauses of ISO 9001:2015 are:​

1. Context of the organization
2. Leadership
3. Planning
4. Support
5. Operation
6. Performance evaluation
7. Improvement
8. Management review
9. Customer satisfaction
10. Continual improvement

These clauses help organizations to:​​

• Understand their customers and their needs
• Set and achieve quality objectives
• Improve their processes
• Manage their risks
• Measure their performance
• Review their performance
• Improve their performance
• Ensure that they are meeting the requirements of the standard

ISO 9001:2015 can help organizations to improve their quality management systems and to provide products and services that meet customer requirements. It can also help organizations to improve their efficiency and effectiveness, and to reduce costs.

The Process Approach is a way of thinking about how things work that involves:

• Understanding the different steps involved in a process and how they interact with each other.
• Identifying and eliminating waste.
• Making sure that all steps are working together effectively.

The Process Approach can be applied to any type of process, from manufacturing to customer service. It can help organizations to improve their:

• Quality by reducing the number of defects and improving the overall quality.
• Efficiency by streamlining processes and eliminating waste.
• Customer satisfaction by providing a better quality product or service.
• Innovation by identifying opportunities for improvement and innovation.
• Risk by identifying and mitigating risks.

The Process Approach is a valuable tool that can help organizations to improve their performance in a variety of ways.

Customer focus is essential for businesses to succeed. It means:

• Putting the customer first
• Providing excellent customer service
• Training employees on customer service
• Collecting feedback
• Making it easy for customers to contact the company

• Risk Management is a process of identifying, assessing, and controlling risks.
• It helps organizations to minimize the likelihood and impact of negative events.
• Risk Management can be applied to all aspects of an organization, including its operations, finances, and people.
• There are two main types of risks: operational risks and strategic risks.
• Risks can be mitigated through a variety of methods, including avoiding the risk altogether, reducing the likelihood of the risk occurring, and reducing the impact of the risk if it does occur.
• Risk Management is an ongoing process that should be reviewed regularly to ensure that it is effective.
• A framework for Risk Management can be divided into the following steps: identify the risks, assess the risks, develop mitigation plans, implement the mitigation plans, and monitor and review the risks.
• Risk Management is an essential part of any organization’s success. By identifying and mitigating risks, organizations can minimize the likelihood of negative events and protect their assets.
• Risk Management can also help organizations to identify opportunities.

• The scope of the QMS
  • The objectives of the QMS
  • The resources that will be needed
  • The timeline for implementation
• Involve all levels of management.
• Combine all processes as one business unit.
• Monitor and improve the QMS on a regular basis.

By following these steps, organizations can implement a QMS that will help them to improve their quality and efficiency.

Continual improvement is a process that involves:

• Identifying and implementing changes that will lead to better performance.
• Creating and maintaining performance measuring tools across the organization.
• Conducting internal audits and management reviews.
• Developing and implementing CAPAs.

Here are some additional details on each of these topics:

• Performance measuring tools can be used to track progress towards goals, identify areas for improvement, and measure the effectiveness of changes. Some common types of performance measuring tools include key performance indicators (KPIs), surveys, and interviews.
• Internal audits are conducted by employees of the organization to assess the effectiveness of its systems and processes. Management reviews are conducted by senior management to assess the overall performance of the organization.
• A CAPA is a plan that is developed to address non-conformities. Non-conformities are issues that occur when a product or service does not meet requirements. A CAPA should include steps to identify the root cause of the non-conformance, take corrective action to prevent it from happening again, and take preventive action to prevent similar non-conformities from occurring in the future.

Continual improvement is an ongoing process that requires commitment from all levels of the organization. By creating and maintaining performance measuring tools, conducting internal audits and management reviews, and developing and implementing CAPAs, organizations can improve their performance over time.

Custom sessions are available for corporate groups of 5+ attendees.

Custom sessions are available for corporate groups of 5 or more attendees. These sessions can be tailored to the specific needs of your organization, and can include topics such as:

• Team building
• Leadership development
• Communication skills
• Problem solving
• Conflict resolution
• Stress management
• Time management
• And more!

Custom sessions are a great way to provide your employees with the training and development they need to be successful. To learn more, please contact us today.

ISO 9001: 2015 Awareness Training is designed for anyone who wants to learn about the requirements of the ISO 9001: 2015 Quality Management System standard. This includes:

• Employees who are responsible for implementing or maintaining a Quality Management System
• Managers who want to understand the benefits of ISO 9001: 2015
• Suppliers who want to understand the requirements of their customers’ Quality Management Systems
• Anyone who is interested in learning about quality management principles and practices

ISO 9001: 2015 Awareness Training will provide you with an understanding of the following:

• The purpose and benefits of ISO 9001: 2015
• The requirements of the standard
• How to implement and maintain a Quality Management System
• The benefits of quality management

After completing this training, you will be able to:

• Explain the purpose and benefits of ISO 9001: 2015
• Identify the requirements of the standard
• Describe how to implement and maintain a Quality Management System
• Explain the benefits of quality management

ISO 9001 awareness training helps employees understand how their actions contribute to the organization’s goals, as well as their roles and responsibilities in the quality management system. It can also help employees:

• Determine whether their actions are compliant with the standard.
• Take corrective action.
• Understand how the ISO 9001:2015 Quality Management System (QMS) helps to continually improve the organization’s best practices.
• Understand the new ISO 9001:2015 standard requirements.
• Understand management systems and quality management systems in general.
• More than 100 million organizations have adopted ISO 9001 quality awareness training.

Overall, Awareness training on the Quality Management System will provide a fundamental understanding of the ISO 9001:2015 standard and its requirements, in addition to resources and methods required for successful implementation and continuous improvement. It will also provide the relationship between an employee’s role towards the overall performance of the organization.

Here are some of the benefits of attending Awareness training on the Quality Management System:

• Gain a fundamental understanding of the ISO 9001:2015 standard and its requirements
• Learn about the resources and methods required for successful implementation and continuous improvement
• Understand the relationship between an employee’s role towards the overall performance of the organization
• Improve your knowledge and skills in quality management
• Be able to contribute to the organization’s quality improvement efforts
• Enhance your career prospects